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Got a question? We have listed some of our most frequently asked questions here to help. If you can’t find what you are looking for, please call us so that we can help you find a solution.
Frequently asked questions for tenants
Tenants - Renting an apartment
How can I request a viewing?
Did you find an apartment you like and want to see it in person? One of our Sales Consultants will be more than happy to provide you with a viewing.
You can contact them by phone: +32 (0)2 705 05 21 or by email: sales@bbf.be
Unable to come in person?
Our Sales Consultants can still provide you with a personalised tour ‘virtually’. Please let us know if you would like a virtual tour.
How do I apply to rent a BBF apartment?
Once you have decided on the apartment that is right for you, our Sales Team will provide you with a copy of the contract and ask you to provide the following items to secure your apartment.
BBF Serviced Apartment:
- A copy of your passport or ID
- Signed contract (this must be in French or Dutch, English is not accepted as it is not an official language of Belgium)
- Proof of employment/income (upon request)
- Deposit and first invoice payment
BBF Residential Apartment:
In addition to the information requested for our serviced apartments, for residential lettings, you will be required to provide evidence of 3 consecutive months of paid employment within the last 6 months.
What happens after I have provided the information to apply?
Once your contract is signed and the requested information and payments have been made, our sales consultants will get in touch via email to introduce you to your dedicated service advisor.
They will be your point of contact, and they will be able to assist you with any enquiries you have for the duration of your stay at BBF Serviced Apartments. They will also provide you with all relevant check-in information.
How do I pay my deposit and first invoice in advance?
BBF Serviced Apartment: Instructions on how to make these payments are included in the email the Sales consultant will send you with the contract. The most convenient way to make payments is online via either:
- Bank Transfer – BBF’s bank account details for the transfer are listed on the invoice.
- Through The Guest Portal Logins – Login to the Guest Portal and you will see options to pay by card.
BBF Residential Apartment: You can make your monthly rental payments the same way as our Serviced Apartments mentioned above. Your rent deposit is paid into a third-party account hosted by Korfine. They hold onto the deposit and only return it when both parties sign a form at the end of the contract.
I am overseas, how can I sign my contract?
You don’t need to worry about paper and pens when signing with BBF, as many of our tenants are living abroad when they book with us.
We will email you a copy of your contract to print out and sign. You can simply scan and return the document to us via email.
Make sure that you bring the original signed contract with you when you arrive in Belgium in case an original is required at any stage.
How do I collect the keys to my new apartment?
BBF Serviced Apartment:
Once you have completed and returned the necessary documents and payments for your apartment your Sales Consultant will provide you with a welcome email that informs you of your check-in date and time and how to collect your apartment keys.
They will also introduce you to our Service Advisors Team.
Keys can be collected either in person from our office during office hours or from our secure safes located in our buildings.
BBF Residential Apartment:
The time and date of handing over the keys are always agreed upon in person when you sign your contract.
How do I collect keys if I arrive outside of office hours?
BBF Serviced Apartment:
No worries! BBF Serviced Apartments offer secure lock boxes all throughout the city. Therefore, if you are arriving outside of our office hours and cannot collect your keys in person, you will be provided with a secure code to our lock boxes so that you can collect the keys and access your apartment.
BBF Residential Apartment:
The time and date of handing over the keys are always agreed upon in person when you sign your contract.
How and when do I get a copy of the check-in/-out report?
BBF Serviced Apartment:
As our Serviced Apartments offer short, medium and long-term stays, therefore a full check-in/-out report is not provided.
Before you enter your apartment, your Service Advisor will personally visit the apartment to ensure that it is ready for your arrival and will take photographs of the current state of the apartment. So, no stress, there won’t be any surprise charges at the end of your stay.
However, we do encourage all tenants to complete the inventory remarks sheet available on the Guest Portal and take photographs on entry to the apartment to ensure that all parties are happy at check-out.
BBF Residential Apartment:
A check-in report is created by an external expert at the beginning and end of your tenancy contract. This service cost is shared between the owner and tenant and the report is provided upon payment.
You will then have 14 days to provide any remarks on the report from the expert.
What can I expect in my BBF Serviced Apartment?
Furnishings: Comfortable furniture. Wooden, tile or carpet floors.
Connectivity: WIFI connection and a television. A videophone entry system. An individual thermostat to regulate heating.
Kitchen: Fully equipped, including a microwave oven, stovetop, refrigerator and a full set of cookware, tableware, glassware, and utensils.
Bathroom: With shower and, in select units, a bath. An eco-friendly toiletries starter pack.
Linens: Towels and bed linens are provided and changed every two weeks.
Bedroom: A single or double bed and wardrobe, comforters and pillows are provided, although you are free to bring your own.
Extras: Some apartments have a balcony, a washing machine, or a tumble dryer.
Communal Washers: There is a communal laundry room in the basement of almost every BBF property.
Please note that there may be slight variations from building to building. For specific inclusions for your apartment, please get in touch with our Service Advisor team.
Is my apartment serviced?
BBF Apartments offers serviced and residential apartments, furnished and unfurnished. Additional services such as cleaning and linens will depend on your individual contract, so please check your contract for more details on the services that you requested.
If you would like to request additional or more frequent cleaning services, this can easily be arranged by contacting our Service Advisor Team.
When staying in a serviced apartment, our dedicated technical staff are available to tend to any problems or repairs in your apartment and/or the common areas.
Staying in a BBF residential apartment? Our technical team can do any intervention, however charges may be applied. Please contact your BBF Real Estate Advisor for more information.
Where are BBF's apartments located?
BBF Apartments are mostly located in Brussels or Antwerp, but we also have a residence in Ghent.
Do you accept pets?
Unfortunately, we cannot accept pets in our apartments except our short-stay Zilverhof Residence located near the Brussels International Airport in Diegem.
Am I insured when renting an apartment with BBF?
Your building and apartment are insured for fire and related risks, and electrical and water damage. Your personal belongings, however, are not covered by the landlord’s insurance policy.
To insure against damage to your personal property, we advise you to purchase separate insurance.
Can I smoke in my apartment?
No, smoking is strictly prohibited in all apartments and all common areas of the building. Most apartments have a balcony, allowing tenants direct access outside to smoke.
Is there onsite parking?
Most of our properties feature an underground car park. Parking spaces can be booked together with your apartment or separately.
Please reach out to our Sales Consultants for availability and pricing.
Is there easy access for disabled guests?
All BBF Apartments have lifts in the building.
Most of our properties are accessible for guests with reduced mobility. Our Sales Consultants will be glad to assist you in finding an apartment that best suits your accessibility needs.
Can I hold a party or gathering while staying in my BBF apartment?
You are free to invite people to your apartment. Out of courtesy to other tenants, we request all tenants to respect quite hours, which are designated between 10 pm and 8 am.
We ask all guests to carefully read the general information and courtesy rules provided in BBF Rental Manual and posted throughout BBF properties. This ensures an enjoyable stay for everyone.
Are bed linens and towels included?
If you have requested a BBF Serviced Apartment with cleaning services, yes, these are provided and will be changed every two weeks during regular cleaning services.
Is there free WIFI in the apartments?
Internet connection is included in all rental packages for our Serviced Apartments.
LAN cables and WIFI routers are provided in some apartments. Though standard hotspot WIFI is regularly available in most of our buildings.
What is included in the full Serviced Apartment package?
A provision for water, electricity, heating, free internet, fortnightly cleaning services, bath and bed linen, cable TV, apartment/building insurance (not personal content insurance), central waste pickup and administration services are all included in the rental price.
How far in advance do I have to book my apartment?
Here at BBF we try and be as flexible as possible with our tenants.
We advise you to book your apartment a minimum of 2 weeks in advance.
However, depending upon availability it is possible to book an apartment just a single day in advance.
Is there a minimum length of stay?
For our properties outside of Brussels there is no minimum length of stay.
In the Brussels Region however, the local laws state that the minimum stay is 3 months, otherwise, it is classed as ‘tourism’ and we therefore can’t draw up leases for less than 91 days as our apartments are classed as Residential.
BBF does also offer accommodation for (as of) weekly bookings. It’s a 20-minute train ride to central Brussels and a 5-minute drive to the airport. For more information please see Zilverhof Residence.
Where can I find the inventory list for my apartment?
At the start of your stay, our agent will go over the inventory list together with you. You can find a blank copy of the list here.
How is rent prorated and when must I pay my deposit if my lease begins mid-month?
When a contract starts on the 19th of the month or later, you must complete three payments before the lease is formalized and you can collect the keys:
- Prorated rent for the remainder of the first month (from your move-in date through month-end)
- Full rent for the following month
- The security deposit
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For example, if your lease begins on 20 June, you would pay:
- Rent for 20–30 June
- Rent for 1–31 July
- Your security deposit
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If any of these payments are not received in full, the contract cannot be finalized and keys will not be issued.
Tenants - During your stay
How do I pay my rent?
The most convenient way to make payments is online via either:
- Bank Transfer – BBF’s bank account details for the transfer are listed on your invoice.
- Through the Guest Portal – Login to the Guest Portal and you will see options to pay by card online.
What is the Guest Portal?
The Guest Portal is the tenant portal for all BBF tenants. It allows you to create maintenance requests, pay your rent, and receive useful information and updates from the BBF Apartments Team.
How do I access the Guest Portal online?
When your contract was first created, you would have received an automatic email from our booking request system inviting you to join and create your Guest Portal Logins. You can use those to access the portal here.
What happens if I can’t pay my rent by the due date?
At BBF Apartments we hold a zero tolerance to arrears as we have a responsibility not only to our tenants but also to our investors who partner with us. To ensure that you do not receive arrears calls, texts or visits ensure that you make your payment at least 24 hours prior to the due date stated on your invoice.
I need to update my contact details with BBF, how do I do this?
If you need to update your personal information and contact details, please email our Service Advisor Team and they will be able to update this for you in our systems.
How do I report any maintenance issues or repairs?
BBF Serviced Apartment:
Non-Urgent Requests:
To report any maintenance-related problems in your apartment or building, please log into the Guest Portal, and click on Support and ‘Technical Assistance’. It will take you to a form to submit your request which will be sent immediately to our in-house maintenance team.
Urgent Requests:
If you have an urgent request (leak, power outage, flood etc.) please lodge your request only through the Guest Portal and call our Service Advisor Team as soon as possible so that they are aware of your request and escalate as needed.
Urgent Requests (Outside office hours):
If you require an ambulance, police or fire services, please call them directly on 112.
Otherwise, please call our BBF out-of-hours emergency number that is provided in your check-in email or available in the Guest Portal in our Rental Manual.
BBF Residential Apartment:
Like our serviced apartments, you can lodge maintenance requests online through our portal, however charges may apply.
I have to work during the day, how will maintenance access my apartment to make repairs?
If you aren’t home, no stress, our maintenance technicians will still be able to attend. When they arrive, they will knock on your door to check to see if you are there, otherwise, they will get to work fixing or repairing the request that you made.
Will I be charged for maintenance requests?
BBF Serviced Apartment:
We are committed to ensuring a comfortable living experience. Certain maintenance services are included as part of your rental agreement, such as electrical issues after working hours or lamp replacements upon request during business hours.
For additional services, such as lost key assistance during the night, we offer professional support for a service fee. Our team is always available to help you with your needs.
Residential Apartments:
Maintenance and small repairs are not included in our residential apartment contracts. However, if you would like to have this service included, please contact your Real Estate Advisor to see if it is available for your property.
I am still waiting for maintenance to pass by to fix something in my apartment.
If you have lodged a maintenance request with BBF we will do our best to ensure it is fixed as quickly as possible. With all jobs, we do have a ‘priority’ system, with urgent or high-risk jobs attended to first. Therefore, if you have placed a maintenance request for a low-urgency job, please note that there may be delays if it is a busy period.
If you are concerned about your request, please make sure to reach out to our Service Advisor Team so that they can check on this for you.
Do I receive BBF’s cleaning service?
BBF’s cleaning services are only included in our Serviced Apartments package, if this was not included in your contract, you will not automatically receive this service. However, if you are interested in receiving BBF’s cleaning services as part of your contract please contact our Service Advisor Team for more information.
When will the cleaner visit my apartment?
Our cleaners are scheduled to visit apartment buildings on a set day each week. Therefore if your first clean occurs on a Thursday, you can expect it to continue that day for the future.
When they arrive, like magical wizards, our trusty cleaners can clean the apartment whilst you are at work, so you don’t need to worry about being at home to let them in. When they arrive, they will knock on your door to check to see if you are there, otherwise, they will get to work refreshing your apartment and providing new linens so you can come home to crisp sheets and fluffy towels!
I haven’t received my fortnightly cleaning.
If for some reason something has gone a miss and you haven’t seen them on your scheduled week, please contact our Service Advisor Team, they will be able to check on your behalf.
How do I contact my Service Advisor?
Once you signed your contract with BBF you would have been introduced to our Service Advisor Team via email from our Sales Team.
Please email info@bbf.be and they will handle your enquiry as soon as possible.
Can I add or change the names of the listed tenants on my contract?
If you wish to make changes to your contract, you will need to contact our Service Advisor Team, and they will be able to assist you with your enquiry.
How do I extend my contract?
BBF Serviced Apartment:
You can extend your contract at any time during your tenancy, simply send an email to our Service Advisor Team and they will update the contract information.
BBF Residential Apartment:
It is extended automatically unless the tenant provides notice 3 months prior to the end of their contract.
However this can vary depending on your individual contract, so if you have any questions please contact your Real Estate Advisor.
I’ve locked myself out of my apartment. What do I do?
If it has occurred during business hours you can contact our Service Advisor Team to see if we can provide you with BBF’s keys to let you back into your apartment. Please note, if you are provided with BBF’s keys you will need to return them to BBF within 24 hours.
If you have locked yourself out of your apartment after hours, you can call our out-of-hours emergency line at 02 705 05 21 and our emergency call staff will be able to let you back into the apartment. Please note, that you will be charged 50EUR for this service.
If you have lost your keys;
For security reasons, the lock itself will need to be replaced. This will be done by our technicians and charges can vary depending on the type of lock.
I have a complaint. Who do I send this to?
At BBF, we are committed to providing you with the best residential experience possible. However, if you do wish to make a complaint of any nature, please contact our Service Advisor Team via phone or email so that they can address any concerns that you may have.
I have a guest coming to visit, can I get an extra bed?
Yes, we do have fold-out beds available for temporary guests. Please ask our Service Advisor Team for this service.
Beds are available for a one-time fee of €50 and include bed linens and towels for a maximum of one month.
If your guest is staying for longer than this period, we suggest contacting our Service Advisor Team to request an upgrade to an apartment with an additional bedroom.
Can I change apartments?
Yes, although this will depend on the terms of your lease and the availability of the other apartments.
Tenants - Ending your stay
I want to move out. How much notice do I need to give?
BBF Serviced Apartment:
If you want to end your tenancy when your current contract ends, we ask that you provide two weeks written notice in an email to our Service Advisor Team.
BBF Residential Apartment:
Written notice is required 3 months in advance from the end of your contract date.
What happens after I give my notice to end my contract?
BBF Serviced Apartment:
Once you have informed our Service Advisor Team of the termination of your contract, they will update this in the system for you. They will also send you an email that provides you with instructions relating to:
- Your final rent payment to settle all outstanding rent and any outstanding invoices (if applicable)
- Where to return your keys
- The checkout inspection process
- The return of your deposit
We ask that you please ensure that the following things are done prior to your departure:
- Make-good any items that you may have moved or changed during your stay in the apartment
- Empty the apartment of all personal belongings (clothes, bags, toiletries etc).
- Remove any rubbish from the apartment
- Empty the refrigerator, turn it off and leave the door open to allow it to defrost
We also recommend that you take your own check-out photographs of the apartment prior to your departure. This way you have check-in and check-out photographs available in case there is any discrepancy in apartment standards at your departure.
On the date that your contract ends, we ask that you vacate the apartment by 11 am.
BBF Residential Apartment:
Once you have notified your Real Estate Advisor that you will be leaving your apartment, they will confirm they received the message.
Once confirmed, the contract will be terminated and they will be in contact regarding the expert returning for the outgoing inspection, returning of keys and deposit.
How can I be present at the checkout inspection of my apartment?
BBF Serviced Apartment:
If you wish to be present at your check-out inspection, please ask our Service Advisor Team at least 1 week before your check-out date. Notice is required as the inspection is not completed by our Service Team but by a Property Inspector with a set schedule for inspections, therefore unfortunately we cannot guarantee a joint check-out will be possible.
That’s why we recommend to all tenants to take their own photographs of the state of the apartment at both check-in and check-out for their own reference.
BBF Residential Apartment:
This inspection is completed on the last day of your contract, and we strongly recommend that you attend.
Where do I leave my keys at the end of my contract?
BBF Serviced Apartment:
Once you have notified our Service Advisor Team of your decision to end the contract, they will send you an email with check-out instructions attached, including details of where to leave your key.
If you cannot find your email though, do you remember where you collected your keys from at the beginning of your stay? Normally that is where you will also return them. Most BBF buildings have a secure returns box in the entrance, that is located near or below the key safe where you collected your keys, this is where you will be asked to return them.
To access, you simply pull on the handle, place the keys on the tray and close it again. This will allow the keys to drop down into the collection box.
BBF Residential Apartment:
You can hand over the keys during the checkout inspection.
How long will it take to return my deposit?
How does the check-out process work?
Following your departure, a check-out inspection is usually carried out within 48 hours. The report is then sent to your Service Advisor for review. If there are any damages or missing items, your advisor will contact you with details and any applicable charges.
The check-out process involves a third-party expert who assesses the condition of the apartment. For further information, please refer to the question:  ‘What happens after I give my notice to end my contract?’
When do I have to check out of my apartment?
BBF Serviced Apartment:
Check-out time is at 11 am. If you need an extension for whatever reason, please contact our Service Advisor Team to see if this is possible.
BBF Residential Apartment:
This depends on the time of the appointment with the expert that is scheduled on the last day of your contract. Please contact your Real Estate Advisor for more information.
How do I pay my final rent and or invoices?
BBF Serviced Apartment:
The most convenient way to make payments is online via:
- Bank Transfer – BBF’s bank account details for the transfer are listed on your invoice.
- Through the Guest Portal – Login to your My BBF account and you will see options to pay by card online.
Please note that if there are any damages or missing items in the apartment at the time of check-out, these items will simply be deducted from your deposit. Therefore, you will not need to pay this invoice unless the amount is higher than your deposit provided, in that case, additional charges may apply.
Frequently asked questions for tenants
Tenants
Investors
Frequently asked questions for tenants
Investors - Getting started
Why did you start BBF?
BBF started in the early 90s as the rental operating branch of what is now called Candor. The growth of the European institutions, the expansion of NATO member states and the emergence of more and more project workers and consultants in multinational companies created a need for flexible accommodation with services.
What is the relationship between BBF and Candor?
Candor and BBF both belong to the same family of shareholders. BBF is the only in-house operator. The other operations such as hotels and student housing are run by external partners.
Is BBF a licenced Real Estate Agent?
Yes, our license number is BIV 201416
I already own an apartment, can BBF manage this for me?
Yes, BBF does work with independent property owners. If you are interested in finding out if your property is the right fit for our services, please send an email to info@bbf.be
What services does BBF offer?
BBF Apartments is a full-service property management service for investors. We offer our investors a choice of investment opportunities, from Serviced Apartments to Residential unfurnished options to allow them the flexibility and choice in their financial returns.
We also provide additional services to our owners including:
- Low-cost annual maintenance fee for free callouts to your apartment
- On-demand service from your dedicated Service Team
- Receiving your rent faster with daily rental income payments to our owners (not monthly)
What locations does BBF cover?
BBF Apartments are mostly located in Belgium’s capital city, Brussels. However, we also offer investment opportunities in Antwerp and Ghent. If you are interested in finding out more about these opportunities, please visit the Candor website.
How do you handle maintenance or repair issues?
At BBF we endeavour to provide peace of mind for our owner investors. That’s why we charge a small fee once a year (120EUR per apartment) that ensures our technicians will attend to any maintenance request or repair made by your tenant without any call-out fee to yourself.
The only time you will receive an invoice is when repairs or items in the apartment require spare parts or replacement due to age or general wear and tear.
If there is any damage or repairs required due to the misuse or breakage from the tenant, the tenant is responsible for paying for the invoice.
BBF makes property investing easy for you by completing maintenance or repairs up to a maximum amount of 250 EUR without needing to seek your approval. Anything over this amount we will always contact you before works being completed.
Where is the BBF office located?
BBF has multiple office locations serving our investors and tenants all over Brussels. For a full list of our locations and opening hours please visit the ‘Contact Us’ page on our website.
Who will be my point of contact at BBF?
We have dedicated Service Teams who look after our investors and their tenants. Depending on where your apartment is located you will be looked after by either our BBF East or BBF West Service Team Members.
When you sign your mandate to work with BBF, you will be introduced to your Service Team, so there is always someone you can call if you have any questions about your investment.
What types of properties do you manage?
BBF manages solely apartments, which means that we have more than 25 years of expertise in the unique needs and requirements for apartments and cooperation with syndics.
It also gives us an advantage in being able to provide additional tailored services to your tenants like cleaning and maintenance.
Am I locked into a contract with BBF?
Our standard agreement with owners is for 5 years, after which time it will be renewed automatically unless prior notice is given.
To find out more details about working with BBF please contact info@bbf.be.
Can I meet someone from BBF in person?
Absolutely. We will be happy to meet you in person to discuss the rental of your apartment investment. You can make a personal appointment by filling in the form on our ‘Contact Us’ page.
Investors - Leasing
Can I provide my own photos of my apartment?
If your own photos were taken by a professional, meet our standards and are high-resolution files in either JPEG or PNG format – absolutely!
If they don’t meet these requirements, we’ll send one of our professionals to make sure your property looks its best when advertised for lease online.
How will you advertise my investment?
BBF Serviced Apartment:
BBF Serviced Apartments are not only listed on our website, and social media channels, but also on over twenty 3rd party platforms.
BBF also is actively involved in Belgium’s international networks, with memberships in many international groups and chambers of commerce. Our Sales Team regularly attends networking events to keep in contact and meet the needs of Belgium’s growing international community. We also have working relationships with many international companies and their partnering relocation firms.
BBF Residential Apartment:
In addition to what is mentioned above, we also use traditional real estate websites such as Immoweb, Immovlan etc. to target the residential market in Belgium.
How do you screen prospective tenants?
As many of our tenants in our serviced apartments are international guests who stay for different time periods, we ensure to screen all of our tenants by ensuring that no contract is approved unless they have provided:
- Clear identification (A copy of their passport or ID)
- Proof of employment/income (upon request)
- Deposit and first invoice payment
For our residential apartments, in addition to the information requested for our serviced apartments, for residential lettings, you will also be required to provide evidence of 3 consecutive months of paid employment within the last 6 months.
Do I need to have my property professionally cleaned before my tenants move in?
When you first decide to rent with BBF, we will organise for our professional cleaning team to come in and provide a full cleaning service so that your apartment is ready to rent to your first tenant.
Once your apartment has been rented for the first time, every cleaning after that is the responsibility of the tenant and will be charged to them as part of their first monthly invoice.
If you wish to clean and prepare the apartment yourself, this is also an option available.
Investors - Maintenance
How do tenants report maintenance issues?
Non-Urgent Requests:
To report any maintenance-related problems a tenant can log into the Guest Portal and lodge a maintenance request online. This will be immediately sent to our in-house maintenance team.
Urgent Requests:
If a tenant has an urgent request (leak, power outage, flood etc.) they lodge a request in the Guest Portal (this allows us to notify the maintenance team quickly), as well as call our Service Advisor Team so they can escalate as needed.
Urgent Requests (Outside office hours):
If a tenant needs urgent assistance outside of BBF’s office hours, we have out-of-hours emergency number available 24/7 that allows them to get help quickly.
How does BBF deal with maintenance and repairs?
At BBF we endeavour to provide peace of mind for our owner investors. That’s why we charge a small fee once a year (120EUR per apartment) that ensures our technicians will attend to any maintenance request or repair made by your tenant without any call-out fee to yourself.
The only time you will receive an invoice is when repairs or items in the apartment require spare parts or replacement due to age or general wear and tear.
If there is any damage or repairs required due to the misuse or breakage from the tenant, the tenant is responsible for paying for the invoice.Â
If you like to be a more ‘hands-off’ investor, to make your life easier, BBF is the investment for you as our contracts are pre-authorised for handling maintenance up to 250EUR. Anything over this amount we will always seek approval.
I’m a busy person, can I pre-authorise you to act on maintenance or repair issues up to an agreed limit without you needing my approval?
Absolutely. When you join BBF and sign your mandate you nominate to pre-authorise BBF to act upon maintenance needs. In general, our technical team will ask permission for any repairs that cost more than 250EUR.
Any repairs made under this amount can be automatically deducted from your monthly rent invoice with written permission.
Do you guarantee all work undertaken on my property?
All appliances installed in your apartment have a guarantee of 2 years.
As for maintenance repairs, our technicians are covered by insurance to complete work inside your apartment.
Do I need to renovate my apartment?
Generally, after many years of use, there is a need to refresh your apartment.
BBF continually monitors the appearance of all the apartments to ensure the quality and standards are maintained. We will be in contact if renovations are required.
This could be a simple repaint of the walls or a full renovation project. If you are interested in finding out more information about renovating your apartment you can contact us at renovation@bbf.be.
When should I expect to renovate my apartment?
BBF continually monitors the appearance of all the apartments to ensure the quality and standards are maintained. We will be in contact if renovations are required.
I have a maintenance-related question regarding my apartment, who do I contact?
If you have any questions about your apartment, please contact your BBF Service Team, even if they aren’t able to help you, they will know who to contact to ensure that you have your question answered quickly.
Moving to Brussels?
Why choosing a serviced apartment is the easiest way to relocate to a new city